Return Policy
- Raise a return/replacement request within 7 days from the date of delivery. In case of damaged/missing product, raise a return/replacement within 1 day from the date of delivery.
- If our reverse pickup service is not available at your location, you would need to self-ship the product via any reliable courier partner. It will reimburse the courier charges.
- Upon receiving the product, G2GALA will verify it against the claim and initiate a replacement or refund as necessary. Please note that replacement would depend upon the stock availability.
Under what conditions can I return/replace my product?
- Wrong product delivery
- Expired product delivered
- Damaged product delivered—physical damage/tampered product or packaging
- Incomplete order—missing products
Under what conditions will a return/replacement request not be accepted?
- Opened/used/altered products
- Original packaging (mono cartons, labels, etc.) missing
- The return/replacement request is generated 7 days after the date of delivery.
The damaged/missing product is reported 2 days after the date of delivery.
